If you’ve activated your Venturi Supply Ecommerce account, you can track the status of all orders placed with us—including orders submitted online, by phone, email, or other methods.

To view your order status:

1. Log in to your Ecommerce account.
2. Go to My Account.
3. Click Edit Dashboard.
4. Toggle on Open Orders and Order History, then click Save.
5. Your dashboard will now display the Order Status for your orders.
6. Click on an Order Number to view detailed information, including tracking numbers (when available).

Coming soon: Access to PODs (Proof of Delivery) and MTRs (Material Test Reports) directly from your order details.

We offer multiple freight options to meet your delivery needs. Available options will appear at checkout.

Freight Options:

• UPS Ground
• UPS Next Day Air
• UPS 2-Day Air
• Will Call / Pickup
• Ship to Me – Collect
• Venturi Truck Delivery

UPS Shipping (Ground, Next Day Air, 2-Day Air)
Freight is calculated based on the total weight of the items in your cart using our competitive corporate UPS rates. Shipping charges shown at checkout are estimates. Our team reviews all orders, and if an adjustment is required (such as for oversized items over 150 lbs. or pipe/tubing), we will contact you before processing.

Will Call / Pickup
Free of charge. Please include your planned pickup date, the name of the person picking up the order, and their mobile number in the order notes.

Ship to Me – Collect
We ship using your freight account. Include your account number in the order notes, along with your preferred shipping method (Ground, Express, etc.).

Venturi Truck Delivery
Typically available for customers with established freight terms. If selected without account-level freight terms, a sales representative will contact you with a freight quote after order submission. Please include any delivery details in your order notes to help expedite the quote process.

No product may be returned without Seller's prior written authorization. Returns must be made within sixty (60) days of shipment, in resellable condition, and in original packaging. Buyer is responsible for freight charges unless otherwise agreed. A restocking fee of at least twenty percent (20%) applies, and additional fees may be charged for manufacturer-imposed restocking or freight costs. Fabricated, made-to-order, non-stock, discontinued, or excessive-quantity items are non-returnable.

Incorrect or Damaged Materials
If there was an error in product, quality or quantity, please contact our customer service team for a refund or replacement.

• Step 1: Submit your return request here within 60 days of receipt of your order.

• Step 2: Provide your order number and reason for return. Once the request is approved, we will provide you with a Return Material Authorization (RMA) form via email to include in the package when you ship it back to us. RMAs are required for all returns. The RMA will include the return address.

• Step 3: Ship the item back via UPS, FedEx, USPS or other carrier to the return address listed on the RMA. The item must be returned to the facility provided within 10 business days.

• Step 4: Send the tracking number to our team once the return is in transit via this form. Include your order number in the message. Once we receive the item(s), our team will inspect it and process the refund. An email confirming the refund will be sent to you.

If an item in your order is temporarily out of stock, one of our Product Experts will contact you with availability dates and/or options for an in-stock substitution.

Venturi Supply collects sales tax in states where it is required by law.

If your customer account should be tax exempt, send your tax-exempt certificate and customer account number to us at ecommerce@laurend28.sg-host.com.